All of our products are delivered to your door direct using third party couriers. Deliveries typically take place between the hours of 08:30am & 18:30pm Monday To Friday and will require a signature.
Once your order has been picked & packaged we ship using an overnight delivery service which allows us, in the majority of cases, to deliver your order on a day of your choosing so that you can arrange for someone to be in to accept delivery.
Due to the nature of our product which is referred to as "ugly" freight (irregular long lengths and shapes) we cannot give any timed deliveries only a delivery day. We can help you track your parcel on the given delivery day after 11am.
DO NOT BOOK ANY TRADESMEN UNTIL YOUR ORDER HAS BEEN RECEIVED AND INSPECTED
On the day of your delivery please check that
- You are Signing for the correct number of parcels
- All parcels signed for are in good condition
- You contact us on the day of delivery if there are any missing parcels
- Any damaged parcels are signed for as damaged
- All parcels signed for are addressed to you
- You open and inspect your goods on day of delivery
- You contact us within 24 hours with any issues with the products delivered
All goods signed for are received in good condition, please ensure you follow the above guidelines